Unable to download data in preview (intermittent)

[sten_knutsen]

Hi,
Many times after running a study in preview (not as a session) and clicking the "Download Data" button (next to "To get data after previewing, click ->") nothing happens no matter how long I wait. 
However sometimes, I'll do the same, and after a minute or so, the data is available. Is there any way of fixing this issue? It can be frustrating to spend 20-30 minutes testing a study in preview and then not being able to download the data!

-- sten

[Rachel - Participant Affairs]

Hi sten,

Sorry to hear that you are experiencing this problem, and thanks for reporting it! We are looking into it and will get back to you shortly.

Best,
Rachel

[vnicoletta]

Hi Sten, 

I just wanted to reach out and notify you that the issue has been resolved! Please feel free to let us know if you have any other questions. 

Best,
Victoria

[sten_knutsen]

Thank you!