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+--- Thread: Unable to download data in preview (intermittent) (/showthread.php?tid=237)
Unable to download data in preview (intermittent) - sten_knutsen - 09-28-2022
Hi,
Many times after running a study in preview (not as a session) and clicking the "Download Data" button (next to "To get data after previewing, click ->") nothing happens no matter how long I wait.
However sometimes, I'll do the same, and after a minute or so, the data is available. Is there any way of fixing this issue? It can be frustrating to spend 20-30 minutes testing a study in preview and then not being able to download the data!
-- sten
RE: Unable to download data in preview (intermittent) - Rachel - Participant Affairs - 09-28-2022
Hi sten,
Sorry to hear that you are experiencing this problem, and thanks for reporting it! We are looking into it and will get back to you shortly.
Best,
Rachel
RE: Unable to download data in preview (intermittent) - vnicoletta - 09-28-2022
Hi Sten,
I just wanted to reach out and notify you that the issue has been resolved! Please feel free to let us know if you have any other questions.
Best,
Victoria
RE: Unable to download data in preview (intermittent) - sten_knutsen - 09-29-2022
Thank you!