When it takes too long the generate the study...

[blueorange]

Hi!
I have an issue of my study taking way too long to generate. 
I have the notification that says "Generating the study" but doesn't seem to proceed beyond this stage. 
Would there be anything I could do to speed up this process? 
Thank you in advance as always!

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There also could be a possibility that I'm impatient but taking an hour didn't occur normal to me..!

[Ting]

Hmm...sorry to hear that! It's quite odd. Since this has to do with your specific study, can you email us at [email protected]? We'll follow up with next steps. Thanks!

[blueorange]

Hmm...sorry to hear that! It's quite odd. Since this has to do with your specific study, can you email us at [email protected]? We'll follow up with next steps. Thanks!

Of course, thank you always for your help! ◡̈