03-07-2022, 04:45 PM
Hello!
I am currently collecting data and I had a participant reach out to me telling me that after reading the consent form and hitting the "participate" button they were taken to the bottom of the screen with no way to proceed to the study. They tried entering the study using both Firefox and Chrome. They are eligible for the study and were specifically included using the "allow only..." feature when setting up study sessions. I have not had any other participants contact me about this issue. Besides switching browsers, is there another way to go about helping this participant?
Thank you!
Grace
I am currently collecting data and I had a participant reach out to me telling me that after reading the consent form and hitting the "participate" button they were taken to the bottom of the screen with no way to proceed to the study. They tried entering the study using both Firefox and Chrome. They are eligible for the study and were specifically included using the "allow only..." feature when setting up study sessions. I have not had any other participants contact me about this issue. Besides switching browsers, is there another way to go about helping this participant?
Thank you!
Grace