"No content to display at URL"

[atfrederiksen]

I recently launched a study. A participant let me know that they are getting this error message when they try accessing the study: There is no content to display at this URL.
I get the same error when I try to access the study through an incognito window with my participant account. However, I can see that one person has completed the study, so it is apparently possible for some. The study is encrypted, in case that matters.
What settings do I/participants need to change to get access?

[Ting]

Hmm...that sounds odd. What's the study's URL?

[atfrederiksen]

https://bmbl.findingfive.com/study/detai...2764?t=lab

[Ting]

Hmm...I don't have any issue accessing this page either normally or under incognito. Do you still have issues?

[Ting]

try changing bmbl to www? things that work on bmbl always work on www as well (not vice versa though).

[atfrederiksen]

I just tried again, and it works with bmbl as well on my end. However, my potential participant still cannot get access.

[Ting]

Unfortunately I don't think the problem is at FindingFive's end. As far as we can tell, it's working as intended.

To catch a remote possibility, could the participant copy pasted the URL wrong? The first time I copied the URL you provided, I copied it verbatim, which included the ellipses, like this: https://bmbl.findingfive.com/study/detai...2764?t=lab. That resulted in a not found page. The complete underlying URL, like this:

Code:

https://bmbl.findingfive.com/study/details/6115585c1e6c3cdd6f132764/?t=lab

should be used.