02-17-2022, 09:58 AM
Hi Bissera,
This is a great question. Technically of course we can make the data available, but according to our privacy policy, participant consent is needed as well for this. From FindingFive's perspective, we can't distinguish between whether the participant meant to "let it time out" or "accidentally time out". The privacy-first assumption would then be treating this as if participants wanted to withdraw from the study instead.
That being said, if you could obtain an email from each of those timed-out participants, stating that they are okay with their data being made available to you, we can definitely mark them as "completed" so that you can download their data! Please send those emails to our support email inbox.
Hope this is a reasonable solution? Let us know! Thanks.
This is a great question. Technically of course we can make the data available, but according to our privacy policy, participant consent is needed as well for this. From FindingFive's perspective, we can't distinguish between whether the participant meant to "let it time out" or "accidentally time out". The privacy-first assumption would then be treating this as if participants wanted to withdraw from the study instead.
That being said, if you could obtain an email from each of those timed-out participants, stating that they are okay with their data being made available to you, we can definitely mark them as "completed" so that you can download their data! Please send those emails to our support email inbox.
Hope this is a reasonable solution? Let us know! Thanks.