12-11-2023, 06:31 PM
A participant was not able to advance through my experiment. They told me that after the instructions and microphone test, they saw a blank screen with the orange progress bar at the top and no other buttons. Typically there is a blank screen as the stimuli play, but a button pops up afterward so that the participant can record. I previewed the study, created a back-up session with a new link, asked the participant to try a new browser. Does anyone have any troubleshooting ideas? Are there security settings we should consider? This has not been a problem for other participants yet, so I'm not sure what else to try.