10-23-2023, 04:45 PM
Hi Ting,
Thanks for your quick response! I re-uploaded my zipped file at about 4:20 PM, and unfortunately, I'm having the same problem: after "uploading" the zipped file there's a message that says the upload was successful, but the files are nowhere to be found under "Files", and when I try to run the one study that uses these files in preview mode, I get the error message "Sorry, but we encountered an unexpected error upon processing your request." Then all the stimuli files turn red, and if I try to run the experiment in preview mode again, I get the warning "Some stimulus files are not uploaded yet. Please upload them all before previewing the study."
This all happened in Chrome in incognito mode.
For the sake of science, I opened up Firefox in private mode (I rarely use Firefox) and while I was able to see all of our studies in "Studies" and all of our sessions in "Sessions", when I click on the Research>Files tab, I just get the orange loading spinning ring. . . .and it just hangs there. I can't even view the studies. When I try to run my study in preview mode, the same thing happens as in Chrome: I get the error message "Sorry, but we encountered an unexpected error upon processing your request." Then all the stimuli files turn red, and if I try to run the experiment in preview mode again, I get the warning "Some stimulus files are not uploaded yet. Please upload them all before previewing the study."
I am hoping this additional information is helpful -- I think there may be more "bad spirits" to be exorcised!
-- sten
Thanks for your quick response! I re-uploaded my zipped file at about 4:20 PM, and unfortunately, I'm having the same problem: after "uploading" the zipped file there's a message that says the upload was successful, but the files are nowhere to be found under "Files", and when I try to run the one study that uses these files in preview mode, I get the error message "Sorry, but we encountered an unexpected error upon processing your request." Then all the stimuli files turn red, and if I try to run the experiment in preview mode again, I get the warning "Some stimulus files are not uploaded yet. Please upload them all before previewing the study."
This all happened in Chrome in incognito mode.
For the sake of science, I opened up Firefox in private mode (I rarely use Firefox) and while I was able to see all of our studies in "Studies" and all of our sessions in "Sessions", when I click on the Research>Files tab, I just get the orange loading spinning ring. . . .and it just hangs there. I can't even view the studies. When I try to run my study in preview mode, the same thing happens as in Chrome: I get the error message "Sorry, but we encountered an unexpected error upon processing your request." Then all the stimuli files turn red, and if I try to run the experiment in preview mode again, I get the warning "Some stimulus files are not uploaded yet. Please upload them all before previewing the study."
I am hoping this additional information is helpful -- I think there may be more "bad spirits" to be exorcised!
-- sten