03-10-2022, 04:11 AM
Hi there!
I am collecting data and one of my participants is enabled to enter the study. She can access the link, log in and then enter the access code, but after that, she has an error message saying that she should check her mailbox first.
Is it something related to "confirm your email to create your profile"? She checked her mailbox several times, looking in all folders, but there is nothing here like a "confirm your email".
She is using a VPN, could this be the reason why she cannot access the study?
Many thanks for the answer(s)
Marjolaine
I am collecting data and one of my participants is enabled to enter the study. She can access the link, log in and then enter the access code, but after that, she has an error message saying that she should check her mailbox first.
Is it something related to "confirm your email to create your profile"? She checked her mailbox several times, looking in all folders, but there is nothing here like a "confirm your email".
She is using a VPN, could this be the reason why she cannot access the study?
Many thanks for the answer(s)
Marjolaine