03-07-2022, 06:55 PM
(This post was last modified: 03-07-2022, 07:00 PM by [email protected].)
(03-07-2022, 05:46 PM)Hi Ting, Wrote: Hi Ting,
Thanks! I asked if they were seeing any messages telling them that they're ineligible, which they didn't. It sounded as though there were no messages being given to them. They said that they read the consent form, hit participate, and were brought to the bottom of the screen, and they weren't sure how to proceed from there.
TingHi Grace,
Do they see any particular messages? There should be a message telling them why they can't join the study. We can start looking for issues from there.
Sorry for the double reply. The font on the last reply was very small.
I asked my participant if they were getting any messages saying that they were ineligible, and it sounded like their problem was just that the study wouldn't let them proceed. I'm not sure what happens on the participant's side once they hit participate (if there's an "enter" button at the bottom or if they're automatically entered into the study from there). They said that it just took them to the bottom of the screen, and they weren't sure how to proceed from there. From there I asked them which browser they're using and whether they saw anything telling them that they're ineligible.