FAQ #5 - Allow Past Dropouts of a Study to Retry

[Rachel - Participant Affairs]

FindingFive doesn’t allow people to retry a study, but in some cases, participants need to be able to re-take a study even if they had a hiccup or quit half way the first time (e.g., if participating for course credit). How can researchers set up another session so that these participants can retake the study? 

[Lucy - FF Researcher Support]

The link researchers send out to participants is a "study URL" rather than a "session URL". This allows researchers to stop sessions and start new ones while using the same link for recruiting participants. To allow participants to retake a study, stop the current session and set up a new one, being sure to uncheck "Block participants who attempted but failed to complete a past session of this study" on the session wizard.

[Ting]

As of August, 2022, it is now also possible to nullify a participation record via "Manage Participants" on the Session Dashboard. Once a participation record is nullified, the participant can try again for the same session.