10-21-2021, 04:25 AM
Hi FF team,
I have an active session for one of my studies and have five participants who already completed. A few people however have contacted me re the consent form, which they apparently cannot download, something along the lines of:
"I went to the link you sent me and clicked on the "read the consent form" button. Another message appears telling me to click on it to read it, I click and then I get a 404 error page: impossible to read the document. "
They're using chrome (i've instructed them to).
Any ideas why this might be happening and what to do? I understand it might be cookies-related, but can you tell me exactly what shall i instruct participants?
Best,
bissera
I have an active session for one of my studies and have five participants who already completed. A few people however have contacted me re the consent form, which they apparently cannot download, something along the lines of:
"I went to the link you sent me and clicked on the "read the consent form" button. Another message appears telling me to click on it to read it, I click and then I get a 404 error page: impossible to read the document. "
They're using chrome (i've instructed them to).
Any ideas why this might be happening and what to do? I understand it might be cookies-related, but can you tell me exactly what shall i instruct participants?
Best,
bissera