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+--- Thread: Unable to download experiment data (/showthread.php?tid=185)
Unable to download experiment data - mbreen - 01-11-2022
I ran a study in winter 2020-21, and I am now trying to download the data again. I go to the Sessions page, select 'Finished,' and then choose 'Download data' but I keep getting an error "Unexpected error occurred. Please try again."
Is there any other way I can access these data?
Thank you!
RE: Unable to download experiment data - Ting - 01-12-2022
Hi! please send us an email to [email protected] with the ID of that session. The data should be safe. We've upgraded the data storage format a few times since then so some sessions may have glitches in automatically processing the download.
Thanks!